A Revolving Door Policy? Not for Us!

 I had a meeting with an attorney a few weeks ago and he mentioned that the Homecare firms he refers his clients to have a system in place to rotate their caregivers.  If you are unfamiliar with what that means- let me explain.

 Let’s say a client needs care 8 hours a day, 5 days a week. Instead of assigning one caregiver to that client, these Homecare agencies rotate who will be providing the care.  Each week (or each day) a different person will show up to take care of the senior.

He claims that they do this so that the caregiver doesn’t have time to develop a relationship with the client.  Therefore it is less likely they will have the opportunity to take advantage of the senior.  His belief was that by having a different caregiver- the client will be protected from any misconduct.

Capability Homecare disagrees with this theory.

While we recognize the need to ensure a senior is safe and protected, we don’t think this is accomplished by having a revolving door of caregivers coming in and out of the senior’s home.  In fact, this exposure to so many different people might even make it easier to take advantage of the client.

At Capability Homecare we assign one caregiver to each client (or possibly two if it is more than 40 hours a week) because we believe that by having the same caregiver taking care of a client they are able to develop a true relationship. In fact, our motto is ‘a relationship you can trust’.

Our primary goal is match the caregiver’s personality to the senior’s personality. We employ 2 full time recruiters whose job is to do background checks, reference checks, and also to screen, interview and get to know our caregivers so that we can confidently assign them to a client knowing it will be a good fit. Our recruiters spend hours finding the best caregiver- it’s so important to us that it’s worth the extra time and effort.

Contrary to our competitors, we want our clients to build a trusting relationship with the person caring for them.

I know in the case of my grandfather this couldn’t be more important! He absolutely loves his caregiver- and if for some reason she isn’t able to be there- it completely stresses my grandpa out. It ruins his whole day- and as a fragile 92 year old man, this is the last thing we want to worry about. He counts on Erin being there- and relies on that consistency.

In addition to peace of mind for the client, it is also extremely important in terms of the actual care. By having the same caregiver each shift, the caregiver gets to know the client and what their needs are, what their likes and dislikes are, what sort of personality they have (talkative, private, depressed, forgetful…), what sort of food they like, what activities they enjoy…

By having the same caregiver each time the caregiver is completely familiar with the care plan and what the requirements are. By having a new caregiver each week, there is extra burden on making sure they are familiar with the specific details of the care plan.  Without this familiarity, mistakes can easily be made. With a medically fragile senior- a mistake can be extremely dangerous and even life threatening.

As for the protection of the senior- this is also extremely important to us.  Capability Homecare uses a process of extensive background checks, reference checks and interviews so that we feel confident that the person we have hired is a trustworthy individual. To further ensure that level of safety- we do random safety checks. We also feel it is extremely important to constantly communicate with the client and the client’s family.  As an added precaution- we have even gone so far as to offer Lifelock to some clients who require live in care.

So it’s your choice- would you rather see your loved one cared for by someone who has taken the time to get to know them and will treat them with the dignity and respect they deserve, or would you rather just have a random person show up to do the job?

Call Capability Homecare today to find out more about our homecare services 425 679-5770.


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