A lot of people ask me how I got into this industry, so I wanted to take just a minute to give a little background. My beloved Grandmother was diagnosed with Alzheimer’s in 2001. It was a very sad, stressful and confusing time for our family. Through the process we learned about in-home care as one of our options. Before that experience, I had not known that in home care even existed!
However, what I learned about in-home care startled me a bit. Agencies would hire people with no experience or people who couldn’t communicate clearly in English. Caregivers were unreliable and due to the rotation of caregivers, families wouldn’t know who was going to be taking care of their loved one. The idea of helping clients to stay engaged in the activities that they had always been interested in wasn’t a focus and so on… I knew this wasn’t what we wanted for my grandmother and I felt that there was a way to make the system better.
A few years later, my husband was looking to change careers. He had been in the staffing industry for over 15 years and wanted to use those skills in a more rewarding environment. We realized that with his vast experience in staffing and the lessons we learned from looking at the existing model we could create just the type of company we were so desperately looking to find. We took all the issues that concerned us and found a way to fix them. We developed a system to provide top notch- high quality people to care for loved ones.
When you are looking to buy something you have many choices; you can go to the mega-store and have terrible customer service, mediocre quality of product and average prices- or you can go to a specialty boutique where you know you will be getting the highest quality of both service and product. A small upscale boutique will have just the perfect thing for you- because they take the time to get to know you- learn your likes and dislikes, your personal preferences. They know you have high standards and won’t settle for poor craftsmanship.
We like to consider ourselves that specialty boutique. We get to know our clients, we know what personality types will be a good fit for them, we know what makes them happy and we go out of our way to find a great match for a caregiver. We hire people who are experienced, professional and communicate clearly in English. We designate a specific caregiver to each client, so there is no confusion about who will be taking care of your loved one. We hire people who are proven to be reliable, trustworthy and compassionate. We pay our caregivers more- but that’s ok- because we know we are getting the best there is- and for a loved one, it’s worth it!
We’re proud that we have built a company with strong values and a commitment to finding the best caregivers. Sadly, my grandmother has since passed away- but if she were alive I would proudly hire a Capability Caregiver to provide loving care for her.